Frequently Asked Questions

HOW DOES IT WORK?

PC-tech uses a 4G LTE signal to establish the internet connection. In most cases, you just need a 4G LTE Gateway router to get the service. However, we recommend having us check the coverage and tower proximity for your service address to determine expected service quality prior to placing the order.

IS IT REALLY UNLIMITED

Yes! The service is truly unlimited data usage, with no high speed data caps, no high speed throttling, or overage charges.

WHAT KIND OF SPEEDS CAN I EXPECT?

Because the service is based on a wireless 4G LTE connection, speeds vary based on network coverage, tower proximity, and network traffic. While we don’t guarantee speeds, we can check signal strength and speed for your service address to show you the quality of service we offer before place your order or make a decision.

WHERE IS THE SERVICE AVAILABLE?

The service is available throughout the US. As long as you have 4G LTE signal, we should be able to get you connected. Please contact us via Text or call @ phone to setup and appointment to have check signal and speed at your location.

CAN I STREAM VIDEO WITH THIS SERVICE?

Yes, you can stream unlimited video in up to 1080p resolution. There are no data caps or usage limits for video streams.

WILL IT WORK FOR ONLINE GAMING?

The service runs off of a 4G LTE connection, so the latency response (typically <75 ms) is ideal for most gaming applications. However, 4G LTE networks utilize private IP addresses with a Carrier Grade NAT that may result in a ‘Strict NAT’ or ‘NAT Type 3’ error for online gaming on a console.

CAN I TRY OUT THE SERVICE ?

Yes, we offer a 30-day free trial for the service plan along with a 30-day return/exchange policy for the equipment that starts from the date of delivery.

IS THERE A SERVICE CONTRACT?

No, the service is offered on a month-to-month, prepaid basis with automatic renewal. You can cancel the service at any point without incurring a cancellation/termination fee. If cancelling during the initial 30-day trial period, you can return the equipment for a refund for the equipment cost, minus the 30% restocking fee.

WHAT EQUIPMENT WILL I NEED TO GET STARTED?

In most cases, you would only need the 4G LTE Gateway which we can provide. However, we recommend having our team analyze the network coverage for your service address to determine what you would for best reception. Please contact us via email, or phone to determine equipment needed.

DO I NEED AN ANTENNA OR A SIGNAL BOOSTER KIT?

Unaswered

IS IT COMPLICATED TO INSTALL?

The service is available throughout the US. As long as you have 4G LTE signal, we should be able to get you connected. Please contact us via Text or call @ phone to setup and appointment to have check signal and speed at your location.

HOW CAN I ORDER?

You can place your order for the 4G router and SIM4 LTE Gateway via Phone.

WHAT IF THE SERVICE DOESN'T WORK AS EXPECTED?

We offer a free 30-day service trial along with a 30-day return/exchange policy for the equipment. If the service isn’t working out, please contact us via email, or phone . Please note: a 30% restocking fee applies to all returns.

Supportscreen tag